General Terms and Conditions

The official, legally binding version of these Terms is the Hungarian one, available on the Hungarian site. The English translation below is provided for convenience only.

1. Service Provider details

2. General rules

2.1. These "General Terms and Conditions" regulate the use of the Service Provider's accommodation and services.

2.2. Specific, individual conditions do not form part of these General Terms and Conditions, but do not preclude separate agreements with travel agencies or organisers under different terms appropriate to the type of business.

3. Contracting party

3.1. The services provided by the Service Provider are used by the Guest.

3.2. If the booking for the services is placed by the Guest directly with the Service Provider, the Guest is the Contracting party. The Service Provider and the Guest jointly — upon fulfilment of the conditions — become contracting parties (hereinafter the Parties).

3.3. If the booking for the services is placed on behalf of the Guest by a third party (hereinafter the Intermediary), the terms of cooperation are governed by the contract between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.

4. Conclusion of contract, booking method, modification, notification obligation

4.1. The Service Provider sends an offer in response to a Guest's written or verbal request. From the time of sending, the Service Provider declares how long the offer remains valid; after that point, the Service Provider's offer is no longer binding.

4.2. The Contract is concluded with the written confirmation by the Service Provider of the Guest's written or verbal booking, and is thereby considered a contract concluded in writing. A verbal booking, agreement, modification, or the Service Provider's verbal confirmation thereof, does not constitute a contract.

4.3. The Contract is automatically concluded by using the online booking system on the Service Provider's website (www.varvedohaz.hu). When submitting an online booking, the Guest declares that, by submitting the booking, they accept the Service Provider's Terms.

4.4. The Contract for accommodation services is for a defined period.

4.4.1. If the Guest leaves the apartment for good before the end of the agreed period, the Service Provider is entitled to the full value of the service stipulated in the Contract, unless the Parties agree otherwise. The Service Provider may re-sell the vacated room before the end of the booking.

4.4.2. Extension of accommodation services at the Guest's request requires prior consent from the Service Provider. In this case, the Service Provider may require reimbursement for services already rendered.

4.5. Modification and/or amendment of the Contract requires a written agreement signed by the Parties.

5. Rates

5.1. Apartment rates are displayed at the apartment or on the www.varvedohaz.hu website.

5.2. The Service Provider may freely change advertised rates without prior notice.

5.3. When communicating rates, the Service Provider indicates the tax (VAT, IFA) content valid at the time of the offer, as regulated by law. The Service Provider passes on, with prior notice, any additional charges arising from changes in applicable tax law (VAT, IFA) to the Contracting party.

5.4. Current discounts, promotions, and other offers are advertised on www.varvedohaz.hu.

6. Family and other discounts

6.1. The Service Provider publishes any current family or other discounts on the website indicated in point 5.4.

7. Payment terms

7.1. The Service Provider requires payment for services provided to the Contracting party at the latest after their use, before departure from the apartment, but may also allow subsequent payment under an individual agreement. The Service Provider is entitled to issue partial invoices for the services provided.

7.2. As security for the use of the service in accordance with the Contract and payment of the consideration, the Service Provider:

• a) may request a credit card guarantee, whereby the value of the ordered and confirmed service is blocked on the Guest's bank account via the credit card,
• b) may request a deposit for part or all of the ordered services.

7.3. The Contracting party may settle the invoice in HUF and/or

• a) in EURO. In this case, conversion and invoicing take place at the Hungarian National Bank's official exchange rate valid on the Guest's arrival day.
• b) the Service Provider accepts cashless payment methods (credit card and, under a separate agreement, vouchers etc.); a current list is provided by the Service Provider upon the Guest's request.

• Bank transfer: The Contracting party has 2 business days to settle the booking amount. If the transfer does not arrive within 2 days, the Service Provider will automatically cancel the booking.
• Deposit payment: The Contracting party has 2 business days to settle the deposit. If the transfer does not arrive within 2 days, the Service Provider will automatically cancel the booking.
• SZÉP card payment: The Contracting party has 2 business days to settle the booking amount via SZÉP card. If payment does not arrive within 2 days, the Service Provider will automatically cancel the booking.
• Experience voucher payment: The Contracting party has 2 business days to settle the booking amount. Payment is made by presenting the voucher to be redeemed online. The Service Provider verifies the voucher's validity and, if valid, confirms the booking. If the Contracting party does not present a valid voucher within 2 days, the Service Provider will automatically cancel the booking.

8. Method and conditions of use

8.1. The individual Guest may occupy the apartment from 14:00 on the day of arrival (check-in) and use it until 10:00 on the day of departure (check-out). The Parties may agree otherwise separately.

9. Pets

9.1. Our apartments do not accept pets.

10. Refusal of contract performance, termination of service obligation

10.1. The Service Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide services if:

• a) the Guest does not use the provided apartment or premises for its intended purpose;
• b) the Guest behaves in an objectionable, rude manner toward the safety, order, or staff of the accommodation, is under the influence of alcohol or drugs, or exhibits threatening behaviour;
• c) the Guest suffers from a contagious illness;
• d) the Contracting party fails to fulfil the deposit or partial invoice payment obligation specified in the Contract by the specified date.

10.2. If the Contract between the parties is not fulfilled for "force majeure" reasons, the contract terminates.

11. Accommodation guarantee

11.1. If the Service Provider's apartment cannot provide the services stipulated in the Contract due to its own fault (e.g. overbooking, temporary operational issues etc.), the Service Provider is obliged to arrange the Guest's accommodation immediately.

11.2. The Service Provider shall:

• a) ensure/offer the services specified in the Contract, at the confirmed price, for the specified period — or until the impediment is removed — at another accommodation of the same or higher category. All additional costs of providing the substitute accommodation are borne by the Service Provider;
• b) provide the Guest with a free phone call to inform of the accommodation change;
• c) provide free transfer to the substitute accommodation and any subsequent return.

11.3. If the Service Provider fulfils these obligations completely, or if the Guest accepts the offered substitute accommodation, the Contracting party may not claim subsequent damages.

12. Guest illness, death

12.1. If the Guest falls ill at the start of, or during, the accommodation service, the hotel management — in the interest of other resident guests — requests shortening the stay. In any such case, an internal record is taken, valid even without the Guest's signature. If despite the warning the Guest chooses to depart later, the Service Provider assumes no responsibility for similar illness arising in the apartment. Services used by the Guest are payable pro rata.

12.2. If during the accommodation service the Guest falls ill and is unable to act in their own interest, the Service Provider offers medical assistance.

12.3. In the event of the Guest's illness/death, the Service Provider seeks cost compensation from the ill/deceased guest's family member, heir, or invoice payer; for any medical and procedural costs, the value of services used before death, and any damage to fixtures and furnishings arising in connection with the illness/death.

13. Rights of the Contracting party

13.1. Under the Contract, the Guest is entitled, in compliance with the house rules, to use the booked apartment and its related services. The Guest is also entitled to the appropriate use of other facilities of the apartment in compliance with the house rules posted there. Other services may also be used upon payment of the prices set out in a separate price list.

13.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The Guest may record the complaint in the Guest Book or request the Service Provider to take an official record. The Service Provider undertakes to investigate the complaint.

14. Obligations of the Contracting party

14.1. The Contracting party shall pay for the services ordered in the Contract and actually used at the time of service use, or at the latest upon departure from the apartment (check-out), unless the parties have agreed otherwise.

14.2. The Guest may not bring flammable items into the apartment and may not smoke inside.

15. Liability of the Contracting party

The Guest is liable for all damages and disadvantages suffered by the Service Provider or third parties due to the fault of the Guest, their companion, or other persons under their responsibility. This liability exists even if the injured party has the right to claim damages directly from the Service Provider.

16. Obligations of the Service Provider

The Service Provider shall:

• a) provide the accommodation and other services ordered under the contract in accordance with applicable regulations and service standards;
• b) investigate the Guest's written complaint and take the necessary steps to handle the issue, which it must also record in writing.

17. Liability of the Service Provider

17.1. The Service Provider assumes liability for any damage suffered by the Guest within the facility that occurs through the fault of the Service Provider or its staff.

17.2. The Service Provider's liability does not extend to damages caused by unavoidable reasons outside the sphere of the Service Provider's staff and guests, or caused by the Guest themselves.

17.3. The Service Provider may designate places in the apartment where the Guest may not enter. The Service Provider assumes no liability for any damage or injury occurring in such places.

17.4. The Guest must report any damage occurring immediately to the Apartment and provide the Service Provider with all necessary data needed to clarify the circumstances of the damage, including any police report.

17.5. The Service Provider provides a safe in the apartment for the guest, with usage information located next to the safe. The Guest manages the safe exclusively, therefore the Service Provider assumes no liability for valuables stored there.

18. Force majeure

A cause or circumstance (e.g. war, fire, flood, weather adversity, power outage, strike) over which the party has no control (force majeure) releases either party from fulfilling obligations under the Contract while such cause or circumstance persists. The parties agree to do everything in their power to minimise the possibility of such causes and circumstances and to remedy any resulting damage or delay as soon as possible.

19. Applicable law, court of jurisdiction

The legal relationship between the Service Provider and the Contracting party is governed by the provisions of the Hungarian Civil Code. Any disputes arising from the service contract are within the exclusive jurisdiction of the court at the place of service — depending on value — the Eger City Court or the Heves County Court.